INDUSTRY-LEADING WARRANTIES

For more than a quarter of a century, CTC has stood behind its promise to bring you the most durable and reliable vibration analysis equipment, designed to withstand long-term use in the harshest industrial environments.

We’re so proud of our products, we back up our promise with the industry’s best warranties, including an unconditional lifetime warranty on all CTC Line products.

If any CTC Line product should ever fail, CTC will repair or replace the product, free of charge.

We not only offer you the highest quality products on the market, but we also offer you unmatched service and peace of mind for the lifetime of your CTC product. Here are just a few reasons we’ve offered hassle-free, free-of-charge repair or replacement to our valued customers:

DAMAGE CAUSED BY PLANT FIRE
DAMAGE CAUSED BY HEAVY ABUSE
DAMAGE CAUSED BY WATER
DAMAGE CAUSED BY ACCIDENTAL NEGLECT
DAMAGE CAUSED BY OUTRAGEOUS CIRCUMSTANCES

Please note: should you wish to return your product for a repair or replacement under warranty, the product must be identifiable. Therefore, we require products to be returned with their distinct, original labeling OR complete set of components. This means that a legible cable label or engraving must be visible in order for CTC to validate and repair or replace the returned product. If the original labeling has been burned off, damaged, or is no longer legible, CTC requires that all components of the damaged product be returned along with a valid proof of purchase. Products that do not meet these qualifications for warranty will be returned in their current condition.

UNCONDITIONAL WARRANTY IN ACTION

Seeing is believing! View examples of products that our customers have returned for a hassle-free, complimentary repair or replacement:

THE CTC DIFFERENCE - TRULY UNCONDITIONAL LIFETIME WARRANTY

At CTC, we understand how vital your vibration monitoring and predictive maintenance program is for the overall success of your business. That’s why we strive to make every CTC product the very best on the market, backed by our industry-leading unconditional lifetime warranty and industry’s best customer support.

CTC is dedicated to its promise to our customers - should any issue ever arise with your CTC product, the CTC team will go above and beyond to resolve the issue, giving you unmatched peace of mind for the lifetime of your investment.

Long-time CTC customer, Jim Lancaster, shares how CTC stands behind its promise to provide customers with the best support in the industry:

“I have been using CTC accelerometers and cables on underwater pump applications for many years very successfully. One of my customers, a municipal water utility, was planning to remove and repair several of their pumps for a routine upgrade. Their pumps are substantially larger than average and they hoped to not remove these pumps for a minimum of 10 years, due to the size and expense of installation.

I was able to persuade them that obtaining vibration measurements directly from the pump would be beneficial. Within a few days of installation, both sensors failed. CTC not only replaced the failed sensors (without a product return, as they were inaccessible) but in this circumstance, they doubled the volume as we felt bad about their unusual experience and this would allow them to place sensors on the next two pumps.

About a month after the second pump was installed these sensors also failed. CTC Owner, Todd Cook was notified of the failures. Immediately, testing was done for water incursion and it was discovered that recently an automated welding machine was updated at the factory, which regrettably was not set up properly by the manufacturer after purchase, allowing water incursion into the sensor.

Todd requested that the sensors and cables be returned, so he could replace them. Unfortunately, this was not an average installation and it was cost-prohibitive to remove the pumps from the river. Todd asked if there was any other way to access the sensors. The customer somewhat jokingly mentioned that they occasionally use a dive team. Todd requested they get a quote and commissioned the dive team to replace all the sensors.

Previously, leak testing was not performed on every sensor that was produced. Now, as a result, 100% of the sensors are leak tested. The replaced sensors currently remain in service many years later.

CTC PRODUCT LINE WARRANTIES

We believe that our accelerometers and vibration analysis products are the highest quality in the vibration monitoring and machinery protection industry.

To back up our statement we are proud to offer the most comprehensive warranty with every product we ship.

UNCONDITIONAL LIFETIME WARRANTY
We believe our accelerometers and vibration analysis products are the highest quality in the industry.
It's why we offer the most comprehensive warranty with every product we ship.
LIFETIME WARRANTY ON MATERIALS & WORKMANSHIP
CTC’s PRO Line offers the world’s most durable and reliable Proximity Probe Sets including drivers, probes, extension cables, and driver enclosures for 24/7 protection of critical machinery in the most demanding industrial environments. CTC PRO Line Proximity Probe Sets are compatible with all major data collectors.
5 YEAR WARRANTY ON MATERIALS & WORKMANSHIP FOR STANDARD SENSORS
3 YEAR WARRANTY ON MATERIALS & WORKMANSHIP FOR ALL ACCESSORIES, CABLES, CONNECTORS, CUSTOM PRODUCTS & PRIVATE LABELED PRODUCTS
CTC's TMP Line features vibration analysis hardware for reasearch and development.

CUSTOM & PRIVATE-LABEL PARTS WARRANTIES

Custom parts are covered by CTC’s best-in-class unconditional lifetime warranty. Should your custom part ever fail, CTC will repair or replace the product, free of charge.

Private-label parts are covered by an industry-leading 2-year unconditional warranty. Should your private label part fail within 2 years of manufacture, CTC will repair or replace the product, free of charge.


 

WARRANTY ON DISCONTINUED PRODUCTS

If your product has been discontinued, CTC will repair your product or replace it with the closest, alternative active part.


 

CANCELLATION POLICY

Stock, built-to-order, and private-label products qualify for free cancellation only if cancelled within 24 hours of order entry.

After 24 hours of order entry:

  • Stock products will be subject to a 25% cancellation fee 
  • Built-to-order and private-label products will be subject to a 50% cancellation fee

Custom products are non-cancellable at any time after the order is placed.

If you wish to cancel an order, please reach out to your CTC sales representative. The timestamp of when your email requesting cancellation was received will be honored for whether or not your request meets the free cancelation window.


 

RETURN POLICY

All stock products may be returned for a 25% restocking fee if returned in new and unused condition within 90 days of shipment.

Built-to-order and private-label products qualify for a 50% refund if returned in new and unused condition within 90 days of shipment.

Custom products are quoted and built specifically to the requirements of the customer, which may include completely custom product design or private-labeled versions of standard products for OEM customers. Custom products ordered are non-cancellable, non-returnable, and non-refundable.


 

EXPEDITED PRODUCTS CANCELLATION & RETURN POLICY

All expedited CTC orders are non-cancellable and non-returnable.


 

CTC Corporate Logo
Connection Technology Center Inc.
7939 RAE BOULEVARD
VICTOR, NY 14564 USA
+01 585.924.5900
[email protected]