CTC SHIPPING INFORMATION
Shipping Payment Methods
Prepay & Add - this is the most common payment method. Customers who do not have credit terms established with CTC are required to prepay for their orders, including shipping charges. Orders will not begin production until full prepayment is received.
Collect - this is the method of payment for customers who have established credit terms with CTC. Upon the customer’s receipt of the order, full payment is due within the assigned payment window.
Carriers
CTC ships domestically and internationally via the following carriers:
FedEx
UPS
Customers may select their preferred shipping method when placing an order. If a customer has a shipping account with a carrier, the customer may use that account to pay for shipping charges. Please note, CTC does NOT ship via freight forwarders.
Expedite Shipping
CTC is proud to offer the industry’s fastest standard lead times. However, we understand that sometimes there are time-sensitive scenarios where our customers may need their products even faster than our standard lead times. Expedite orders are available upon request and are approved by ownership on a case-by-case basis. If approved, expedited orders are subject to a fee of 25% of the order total, and may not be canceled, returned, or changed. Please note, RMA orders cannot be expedited.
Returning Products to CTC for Recalibration, Refund, Warranty, or Upgrade
Customers are responsible for return shipping costs for products sent back to CTC for annual recalibration, refund, warranty, or product upgrade.
Shipments Returned to CTC
At CTC, we strive to ensure the successful delivery of all products to our customers. However, in the event that a shipment is returned to CTC due to circumstances outside of CTC's control, including but not limited to:
- Incorrect or incomplete address provided by the customer
- Inability to deliver the product due to access or security restrictions at the delivery location
- Failure to pay customs, duties, taxes, or other required fees
- Refusal or failure to accept delivery of the shipment
- Any other reason beyond CTC's control
The customer will be responsible for all costs and fees incurred as a result of the return. These costs include, but are not limited to:
- The original shipping fees
- The return shipping fees charged by the carrier
- Any additional fees, such as customs, duties, or other charges incurred during the shipping and return process
CTC will bill the customer all return shipment fees as miscellaneous items on the adjusted invoice for the order. Please ensure all shipping information and requirements are accurate to avoid any delays or additional costs.
