Privacy Notice for California Residents
Last Updated: September 12, 2024
This Privacy Notice for California Residents supplements the information contained in our Privacy Policy and applies solely to customer who reside in the State of California (“you” or “Consumer”). Connection Technology Center Inc. (“CTC,” “we,” or “us”) adopt this notice to comply with the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act (CCPA) and any terms defined in the CCPA have the same meaning when used in this notice.
Collection of Personal Information
We may collect the Personal Information categories listed in below (we do not collect Sensitive Personal Information):
| Personal Information Category |
Source |
Sold or Shared |
| Identifiers, such as real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, or other similar identifiers. |
Directly from you. For example, from forms you complete. |
with unaffiliated third parties, but we may share this information for business purposes with certain service providers. |
| Categories of Personal Information described in Cal. Civ. Code § 1798.80(e), such as name, signature, physical characteristics or description, address, telephone number, bank account number, credit card number, debit card number, or any other financial information. |
Directly from you. For example, from forms you complete. |
We do not sell or share this information with unaffiliated third parties, but we may share this information for business purposes with certain service providers. |
| Commercial information, such as records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. |
Directly from you. For example, from forms you complete.
Indirectly from you. For example, from observing your actions on our Services
|
We do not sell or share this information with any unaffiliated third parties, but we may share this information for business purposes with certain service providers. |
| Internet or other electronic network activity information, such as browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement. |
Indirectly from you. For example, from observing your actions on our Services. |
We do not sell or share this information with any unaffiliated third parties, but we may share this information for business purposes with certain service providers. |
| Geolocation data |
Indirectly from you. For example, from observing your actions on our Services. |
We do not sell or share this information with any unaffiliated third parties, but we may share this information for business purposes with certain service providers. |
| Inferences drawn from other Personal Information to create a profile about a consumer reflecting a consumer’s preferences, characteristics, and trends. |
Indirectly from you. For example, we may combine various piece of Personal Information to develop inferences. |
We do not sell or share this information with any unaffiliated third parties, but we may share this information for business purposes with certain service providers. |
| Sensitive Personal Information Category |
Source |
Sold or Shared |
| Government identifiers (social security, driver's license, state identification card, or passport number) |
Not collected. |
We do not sell or share this information. |
Personal Information does not include: publicly available information lawfully made available from government records, deidentified or aggregated consumer information, or information excluded from the CCPA.
Use of Personal Information
We may use or disclose the Personal Information as discussed in our Privacy Policy.
We will not collect additional categories of Personal Information or use the Personal Information we collect for material different, unrelated, or incompatible purposes without providing you with notice.
Retention
We maintain your Personal Information for as long as necessary to fulfill our business purpose, as discussed in in our Privacy Policy.
Your Rights
Residents of the California have certain rights. Please note that the below rights are not absolute, and we may be entitled to refuse requests, wholly or in part, where exceptions under applicable law apply.
Right to Access
You have the right to access Personal Information that we may collect or retain about you. If requested, we shall provide you with a copy of your Personal Information which we collected as permitted by the CCPA.
You also have the right to receive your Personal Information in a structured and commonly used format so that it can be transferred to another entity (“data portability”).
Right to Know
You have the right to request that we disclose the following about your Personal Information, as defined by the CCPA:
- The specific Personal Information we may collect;
- The categories of Personal Information we may collect;
- The categories of sources from which we may collect your Personal Information;
- The business purpose(s) for collecting or sharing your Personal Information;
- The categories of Personal Information we may disclose for business purposes; and
- The categories of third parties to whom we may share your Personal Information.
Right to Opt-Out/Do Not Sell My Personal Information
You have the right to opt-out of sharing your Personal Information with third parties for some purposes, including sharing that may be defined as a sale under applicable laws. You can opt-out of this sharing by clicking on the “Do Not Sell or Share My Information” link at the bottom of our homepage and submitting a request via the authorized methods.
You also may have a right to opt-out of the use of certain automated decision-making technology.
Do Not Share or Disclose My Sensitive Personal Information
We do not collect any Sensitive Personal Information.
Right to Deletion
In certain circumstances, you have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (instructions and description below), we will delete, and, as applicable, direct our service providers to delete, your Personal Information from our records, unless an exception applies.
We may deny your request to delete your Personal Information if retaining the information is necessary for us or our service providers, subject to certain exemptions in the CCPA.
Right to Correct/Right to Rectification
In certain circumstances, you have the right to request correction of any inaccurate Personal Information. Upon verifying the validity of a valid consumer correction request, we will use commercially reasonable efforts to correct your Personal Information as directed, taking into account the nature of the Personal Information and the purposes of maintaining your Personal Information.
Right to Non-Discrimination
We will not discriminate against you for exercising any of your rights under the CCPA. Unless permitted by the CCPA, we will not:
- Deny you goods or services;
- Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties;
- Provide you with a different level or quality of goods or services; or
- Suggest that you receive a different price or rate for goods or services or a different level or quality of goods or services.
Exercising Your Rights
If you are a resident of California, you can exercise any of your rights as described in this Notice and under the CCPA by emailing us at [email protected]. Except as provided for under applicable privacy laws, there is no charge to exercise any of your legal rights. However, if your requests are manifestly unfounded or excessive, in particular because of their repetitive character, we may (as permitted under the CCPA):
- Charge a reasonable fee taking in account the administrative costs of providing the information or taking the action requested; or
- Refuse to act on the request and notify you of the reason for refusing the request.
What Personal Information Do I Provide to Verify My Identity?
We take the privacy of your Personal Information seriously and want to ensure that we provide only you or your authorized agent with your Personal Information. Applicable law also requires that we verify the identity of each person who makes a request to know what Personal Information we have about you or to delete the Personal Information we have about you. To verify your identity, we may ask you to provide your:
How Do You Verify My Identity?
We may verify your identity in a few different ways in order to balance the requirements of the CCPA and our obligation to keep your information private. When you make your request, you may be asked to answer a few questions about yourself to help us validate your identity. This is a two-step process using information unique to you, such as an order number, a product in an order, an address or email address, etc.
In some instances, we may ask you to provide other documentation to verify your identity. If this happens, we will reach out to you directly with this request.
What If You Can’t Verify My Identity?
If we can’t verify your identity, we will not be able to process your request to know what Personal Information we have about you or to delete the Personal Information we have about you. If we are unable to verify your identity with a high degree of certainty, we will only be able to provide a report with category-level information and we may not be able to delete some of your information.
How to Submit a Request Using an Authorized Agent
An authorized agent is a person or business who has authorization to request to know what Personal Information we have about you, to delete the Personal Information we have about you, or to opt out of the sale of Personal Information on behalf of a California resident. Authorized agents use the same links described above to submit requests.
If you are submitting a request on behalf of another person, we require a valid power of attorney or other documentation demonstrating your authority to submit this request. This can be a letter or other documentation signed by the California resident authorizing you to submit this request. You can download a sample letter from the request form.
How Do I Send You My Documentation?
If you submit a request via email at [email protected], you must include the appropriate above listed documentation in order for us to act on your request.
Response Timing and Format
We will confirm receipt of a request within 10 days and provide information about how we will process the request. We endeavor to substantively respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosure we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your Personal Information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
If you wish to appeal our decision, please submit your appeal to the above contact information. Please clearly denote that it is an appeal.
