Connect Wireless Solutions Frequently Asked Questions

What happens if my ConnectBridge™ ACCESS360 Wireless Gateway gets damaged?

If your gateway gets damaged, it may stop receiving sensor data. However, all sensors will retain their configuration, including settings, serial numbers, and reading intervals.

How many readings can a ConnectBridge™ ACCESS360 Wireless Gateway store if it is not connected to a network?

Gateways come preinstalled with a 32 GB SD card (removable and expandable) which can store thousands of readings when not connected to a network. (Please note, you cannot interact with the gateway while it is not on a network).

What happens if I accidentally delete a sensor from the ConnectView™ Web App?

If you delete a sensor from the web app, it will reappear automatically as long as the sensor is discoverable by a nearby gateway.

How many times can I reprogram ConnectSens™ Wireless Sensor?

• WS200 and WS300 Sensors: Unlimited program is allowed through the ConnectView™ Web App
• WS100: Factory-configurable only (not reprogrammable by users). All factory configurations are final and WS100 sensors are unable to be returned to CTC for reprogramming.

Will a ConnectSens™ Wireless Sensor lose its settings if power is cycled or the battery is replaced?

No, the sensor will retain all its settings, even after a power cycle or battery replacement.

If I take a reading on demand, will it change the preset reading interval?

An on-demand reading does not change the programmed automatic reading period, but it will reset the interval timer.

E.g. 1 hour reading interval:
       - First auto reading occurs at 1:00 (next reading due at 2:00).
       - On demand reading taken at 1:30.
       - Next auto reading due 1 hour later at 2:30 (no auto reading due at 2:00 anymore)

Can I use ConnectSens™ Wireless Sensors without a gateway?

Yes, but this requires custom integration. OEM software integrators can write custom Bluetooth™ integrations for WS200 and WS300 Series wireless sensors. WS100 Series are non-connectable and a direct Bluetooth™ integration is not supported.
Please note that published specifications on datasheets may vary if not using an ConnectBridge™ ACCESS360 Wireless Gateway, and CTC does not provide tech support to companies trying to establish a direct Bluetooth integration without our gateway. 

How easy is it to replace ConnectSens™ Wireless Sensors and ConnectBridge™ Wireless Gateways in the system?

Replacing a sensor:
Once a new sensor is powered on and within range of an existing gateway, it will automatically establish a connection. Using the web app, you can easily locate the new sensor, assign it to the appropriate group or system, and configure its settings (such as reading intervals or thresholds).

Replacing a gateway:
For gateways, once the new unit is physically connected to your network, follow the step-by-step instructions in the manual to configure it. Once added, the gateway will automatically begin communicating with any discoverable sensors in its range, ensuring seamless integration into your existing setup. If you still have your previous gateway, you can swap the SD cards to transfer the readings and sensor data to the new gateway.

What should I do if I replace a ConnectSens™ Wireless Sensor battery, but the battery level doesn't show as full?

If the battery level indicator does not show a full charge after replacing the battery, follow the instructions in the user manual to reset the battery level. This process ensures the sensor accurately reflects the new battery's status.

Can I configure temperature and vibration readings independently?

• WS100 Sensors: Temperature and vibration readings are concurrent
• WS200 and WS300 Sensors: Temperature readings occur every time a vibration reading occurs. At the sensor level, temperature readings cannot be automatically trigged on a set timer independent from the vibration reading timer.

How many ConnectSens™ Wireless Sensors can be connected to a ConnectBridge™ Wireless Gateway?