Connect Wireless Technical Support Request Form

Need technical support for issues or questions about the Connect Wireless ecosystem?

Use the form below to submit your request at any time.

Our experienced support team will review your inquiry and work quickly to resolve your issue.

SCOPE OF SUPPORT

CTC Connect Support provides remote technical assistance for CTC Connect Gateways, connectivity, firmware, and sensor functionality.

CTC does not provide support for:

- Network management restrictions
- Firewall or VPN configuration
- Cellular network setup
- MQTT broker configuration

CTC does not support direct Bluetooth communication between CTC ConnectSens wireless sensors and Bluetooth-enabled devices (e.g. phones, tablets, or third-party hardware) without a CTC Connect Gateway. No documentation or technical support is provided for direct Bluetooth integrations.

Do not use this form for datasheet specifications or pre-sale questions. Please contact your sales manager or [email protected].

All form fields are required

Customer First Name

Customer Last Name

Email Address

Phone Number with Country Code

Connect Gateway Serial Number

Connect Software Version

Upload a screenshot of the ENTIRE PAGE that contains the error (.png or .jpg)

List the troubleshooting steps you've taken so far